CX Academy – Customer Experience 101

Description:

What is CX Academy?

CX Academy is an industry-leading online course that teaches you everything you need take your first steps in becoming a CX superstar.

CX Academy is an 8-lesson online video program. Total program running time is roughly 2.5 hours. Additional resources include 4 ebooks, 1 excel template, and all lessons are available in presentation format.

Customer Experience 101

$599 (+VAT)

Of course high quality comes with a price tag but we want to make sure that as many as possible is able to take our trainings – At the moment you are able to join the CX Academy basic course with just $599 (+VAT). This price includes everything you need to get certified + the certification.

Why get certified?

1. You’ll be recognized as a certified customer experience professional.
2. You’ll get the latest industry knowledge around customer experience to stay ahead of the curve.
3. Exclusive opportunity to join our community at CX forum and explore unlimited opportunities to network with industry experts, influencers, and our thriving community.
4. Everyone who enrolls in CX Academy will get the opportunity to become a contributor for the Feedbackly Blog. Your post will be put in front of thousands of readers!

• Introduction & Learning goals(10:56)
• Lesson 2 – How To Create The Happiest Customers In The World(14:03)
• Lesson 3 – How To Create And Manage An Effective CX Program(26:15)
• Creating your Feedbackly account(1:28)
• LAB 1 – Creating your first survey(25:43)
• Lesson 4 – What is a Customer Journey?(13:59)
• LAB 2 – Mapping your Customer Journey(21:02)
• Lesson 5 – How to Measure CX Success(24:15)

LAB 3 – Analyzing your CX Data(29:52)

• LAB 4 – Closing the loop(15:42)
• Lesson 6 – How to Create an Effective Employee Experience (EX) Program(12:35)
• Lesson 7 – The Return on Investment (ROI) of Customer Experience(13:50)
• Lesson 8 – The Future of Customer Experience(30:13)
• Get Your Certification – Test

• All the lecture materials
• eBook – Customer Journey university 2.0

What Are You Waiting For?

CX Academy and certification will help you to take the next step in your career and help you grow your business. The Customer Experience 101 ($599 + VAT) is a perfect course for you to get started and become a certified CX professional.

Business online course

Information about business:

Business is the activity of making one’s living or making money by producing or buying and selling products (such as goods and services).
[need quotation to verify] Simply put, it is “any activity or enterprise entered into for profit.
It does not mean it is a company, a corporation, partnership, or have any such formal organization, but it can range from a street peddler to General Motors.”

Having a business name does not separate the business entity from the owner, which means that the owner of the business is responsible and liable for debts incurred by the business.
If the business acquires debts, the creditors can go after the owner’s personal possessions.
A business structure does not allow for corporate tax rates. The proprietor is personally taxed on all income from the business.

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