Six Sigma Green Belt Become a Kano Analysis Specialist
Description With increasing competition and ever-changing customer demands, it has become extremely important to learn the art and science of prioritizing your customers’ most important needs and requirements. Kano Analysis is a unique tool that has a structured approach to understanding these customer requirements, translating those needs / requirements into specific categories and prioritizing them. This tool is widely used by Six Sigma Green Belts and Black Belts in their Lean Six Sigma projects. Kano’s analysis is most effective at the definition stage of any Six Sigma Green Belt or Six Sigma Black Belt project. At the stage of definition, the green belt or black belt looks for painful areas of the business process. When Kano analysis is used, it helps you understand customer requirements and provides laser sharp focus only on those requirements that your customer cares about. This tool can also be used as a stand-alone tool that is independent of the Six Sigma project. If you want to excel in today’s competitive environment, you must make your customers your passionate fans. This is only possible when you focus and deliver exactly what your client wants. Kano Analysis is the only tool to help you determine exactly what your customers want. In this course, you will learn: What is Kano analysis? What are the different types of customer requirements? How to build a Kano analytical grid? How to create and administer a Kano profile? How to use the Kano scorecard? How to systematically prioritize identified requirements? What are the advantages and disadvantages of using Kano analysis? The course is designed to teach you how to build a Kano analysis in 7 easy steps. It also provides a working case study that develops at every stage of your journey in this course. The aim of the course is to provide you with an immersive learning experience that not only teaches you theoretical concepts but also helps you learn how to apply them in real life scenarios. So what are you waiting for? Sign up today, become a Kano analysis expert and turn your clients into your enthusiastic fans for life. Who is this course for: Six Sigma White Belts, Yellow Belts, Green Belts And Black Belts Skinny Professionals Process Improvement Experts Individuals who deal with a client / clients Individuals involved in the development of products or services for their customers Workers in manufacturing or service organizations Newbies looking to find a job and start their career What will you learn Master the ability to systematically identify and prioritize your customer requirements Specialize your skills in exploring your client’s stated and hidden needs Become proficient in acquiring laser sharp focus only on the requirements that your customers care about Get the knack to delight your customers and make them your lifelong enthusiastic fans Requirements No prior knowledge required Before using this tool, the analyst Kano needs to understand what his client’s needs are. Since Kano analysis is a practical tool, it is done using props such as paper, pencils, whiteboards, etc. In some cases, participants use MS Office tools such as powerpoint. Hence, there is no need to learn complex tools
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This is Digital Download service, the course is available at Coursecui.com and Email download delivery.