Integrity Training – Communication Essentials

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  Written Communication (0:22)

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  Three Components of Written Communication (1:09)

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  Key Writing Elements (0:58)

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  Written Communication Development (1:26)

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  Constructing Subject Matter (1:40)

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  Gender in Business Writing (0:29)

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  Gender -neutral or Gender -equal Phrases (0:26)

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  Writing Your Document (0:42)

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  Common Errors that Require Proofreading (3:53)

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  Proofreading Techniques (1:26)

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  Lesson 03 Review (0:29)

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  Review Questions

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  Electronic Communication (0:15)

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  Telephone Etiquette (1:35)

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  Cell Phone Etiquette (2:25)

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  Using Conference Calls (2:07)

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  Voice Mail Etiquette (1:12)

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  Email Etiquette (1:26)

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  Email Components (2:46)

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  Instant Messaging (IM) (0:55)

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  Inappropriate Use of Email (2:06)

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  Internet Etiquette (1:50)

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  Social Media Etiquette (1:56)

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  Lesson 04 Review (0:23)

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  Review Questions

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  Communicating with Graphics (0:13)

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  Topic A: Creating Graphics for Business Communication (0:06)

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  Basics of Graphic Communication (0:15)

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  Know Your Audience (0:36)

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  Keep it Clear (0:52)

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  Keep it Simple (0:27)

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  Keep it Readable (0:52)

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  Clear, Simple. Readable Bar Charts (0:21)

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  Topic B: Communicating Static Information (0:07)

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  Static Information (0:51)

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  Presenting Static Information (0:44)

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  Gathering Information (0:37)

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  Analyzing Information (0:49)

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  Topic C: Communicating Dynamic Information (0:05)

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  Dynamic Information (0:26)

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  Flowcharts (1:08)

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  Fishbone Diagram (1:01)

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  Lesson 05 Review (0:34)

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  Review Questions

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  Effectively Working for Your Boss (0:18)

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  Topic A: Representing Your Boss (0:13)

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  Anticipating Your Boss’s Needs (1:40)

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  Making Your Boss Look Good (1:49)

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  Keeping Your Boss Informed (1:37)

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  Topic B: Communicating Your Boss’s Decisions (0:12)

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  Explain the Decision (1:22)

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  Handling Feedback (1:16)

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  Topic C: Supporting Your Boss and Colleagues (0:11)

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  Characteristics of Effective Teams (1:43)

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  Strategies for Being Supportive (2:23)

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  Topic D: Building a Partnership with Your Boss (0:11)

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  Benefits of Partnering with Your Boss (2:00)

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  How to Build a Partnership with Your Boss (3:01)

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  Confronting Your Boss (1:50)

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  Handling Confrontations with Your Boss (2:29)

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  Handling Confrontations with Your Boss (Cont.) (1:05)

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  Lesson 06 Review (0:53)

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  Review Questions

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  Course Closure (1:00)

Business online course

Information about business:

Business is the activity of making one’s living or making money by producing or buying and selling products (such as goods and services).
[need quotation to verify] Simply put, it is “any activity or enterprise entered into for profit.
It does not mean it is a company, a corporation, partnership, or have any such formal organization, but it can range from a street peddler to General Motors.”

Having a business name does not separate the business entity from the owner, which means that the owner of the business is responsible and liable for debts incurred by the business.
If the business acquires debts, the creditors can go after the owner’s personal possessions.
A business structure does not allow for corporate tax rates. The proprietor is personally taxed on all income from the business.